Return & Refund Policy

Please start your return through Support → Return & Refund. Returns sent back without prior approval, or using a label you purchased yourself, may not be accepted.

Return Window

You have 14 days from the date of delivery to request a return.

To be eligible, the item must be unopened (see "Unopened & Hygiene" below), in its original condition with all original packaging, and suitable for resale.

Two Ways to Return

1 · Changed your mind

Return an unopened item within 14 days.

  • Return shipping is at your own expense. We provide a return label issued to your original order shipping address, and the return shipping cost is deducted from your refund.
  • Original order shipping is non-refundable (except where local law requires otherwise).
  • No restocking or service fees.
  • Once we receive the item and confirm it is unopened, we approve your refund.

2 · Quality issue or our error

If your item arrived damaged, defective, incorrect, or with a visible quality problem, return it within 14 days.

  • Upload photos of the issue when you start your return. Our sealed packaging lets you inspect the product without breaking the hygiene seal, so these issues can be shown while the item is still unopened.
  • We refund your original order shipping and cover return shipping — full refund, no fees, once approved.

For a defect that only becomes apparent after opening, see "Manufacturing Defects" below.

How to Start a Return

  • Step 1: Go to Support → Return & Refund, select your order and item, and choose your reason. For a quality issue, upload photos of the problem.
  • Step 2: Once approved, we email you a return label. Print it and mail the item back. Self-purchased labels are not accepted, and labels can only be issued to the original order's shipping address.
  • Step 3: Please mail your return within 14 days of receiving the label, or it will be considered withdrawn.

Note: Please pack the return securely. AuriGia is not responsible for items lost or damaged during return shipping before they are received by us.

Unopened & Hygiene

An item is considered opened once:

  • Press-on nails: the inner box seal has been broken; or
  • Jewelry: the protective film on the surface has been removed.

For hygiene reasons, opened, worn, or used items are not eligible for a change-of-mind return or refund, unless there is a quality issue or an error on our part. This is consistent with the health/hygiene exemption to the EU/UK 14-day right of withdrawal.

Custom, personalized, or made-to-order items are not eligible for return unless they arrive damaged, defective, or incorrect.

Manufacturing Defects

If a product has a genuine manufacturing defect, please start a claim through Support → Return & Refund and upload photos of the issue. Once we have confirmed it is a manufacturing defect, we may support a return or refund even beyond the 14-day window. This does not limit your statutory rights regarding faulty goods.

Refunds

Once your return is received and inspected (or your quality photos are approved), please allow 5–10 business days for your refund to be processed to your original payment method. Taxes are refunded automatically in proportion to the returned items.

Original shipping fees, duties, and related costs are non-refundable unless the return is due to a quality issue or our error, or unless local law requires otherwise.

If the returned item does not meet our return conditions, we reserve the right to refuse the refund or return the item to you.

Store Credit

In some cases we may offer store credit as an alternative to a refund. If you accept a store-credit offer, it replaces the return and refund for that order.

Cancellations

Orders may be cancelled before shipment for a full refund. Once an order has shipped, it can no longer be cancelled. Pre-order deposits are subject to the "Pre-orders" section below.

Pre-orders

Pre-orders require a deposit at checkout, with the balance charged when the item ships.

  • If you cancel or request a return or refund on a pre-order, the deposit is non-refundable.
  • If AuriGia cancels or cannot fulfill your pre-order, you receive a full refund, including the deposit.

Exchanges

We currently do not offer online exchanges. If you would like a different item, size, or style, please return your original order and place a new one.

Non-returnable Items

  • Gift cards
  • Opened, worn, or used items (hygiene)
  • Custom, personalized, or made-to-order items (unless damaged, defective, or incorrect)
  • Items marked "Final sale" at purchase

Orders to Canada

The process above applies to Canadian orders in the same way. Import duties, taxes, or customs fees already paid are not refunded by AuriGia; you may be able to reclaim them from your local customs authority once the item has been returned.

Contact Us

For any return or refund questions, please contact us at support@aurigia.com.